How to stage major events in the COVID-19 era


As major events return across Australia, Humanforce, a provider of intelligent workforce management solutions, is providing venues with advanced, locally developed tools to help them prepare and manage large crowds during COVID-19 with flexible staff.

Events like the Australian Open, Australia vs India Test Cricket and a long list of music events are now being hosted with increasing capacity. This brings with it a need for organizers to bring back large pools of casual workers to safely and conveniently manage these events.

“We’re all excited to have so many sports, entertainment, community and cultural events returning across Australia,” said Clayton Pyne, CEO of Humansforce.

“COVID-19 will continue to affect event staff, however, with ongoing challenges related to last-minute changes to restrictions and the need to quickly contact Trace and communicate guidance on mask protocol, social distancing and hygiene rules.

“As we saw in the India-Australia Test at the Sydney Cricket Ground, organizers need to be ready to act quickly when last minute government restrictions change and spectator capacity is reduced, which means less Personnel is needed.

“In the case of the Boxing Day test in Melbourne, which came out positive, the organizers needed to be able to contact the staff in a specific area of ​​the MCG.”

Humanforce updated their solution to streamline human resource management for event organizers and allow them to manage casual workers for each event. This allows managers to consider the employee needs of the particular event so they can instantly access the details of employees who have worked in a particular area of ​​a venue or easily communicate with employees about new information.

Humanforce supports both organizers and their employees with a solution with the following tools:

App-based time records: Employees can tune in through an app with geofencing and facial recognition to ensure that employees are in the right place for their shift and accurately record working hours. In addition, the app-based clock-on offers employees on site a lower risk of contact contamination than registration sheets or touchpads.

Checking the well-being of workers: The Rate My Shift feature allows managers to monitor employee wellbeing and attitudes towards their work, including hygiene records, in a non-invasive manner.

Employee engagement: App-based messaging in the workplace enables employers to virtually catch-up for the return to work. The informal two-way communication can help employees re-engage with the team so that they are motivated for their upcoming event.

“As casual workers return to work, it is really important that employers provide a COVID-safe environment and are able to communicate updated information with each and every employee,” added Pyne.

“This helps create a positive casual work experience where employees are confident of which workplace they should work in and are informed and informed of any changes or requirements as quickly as possible.”